Editor in chief moved on..

For anyone curious or keeping track, Ben (editor in chief) of this blog and Twitter account has left the G and relocated to @Medallia.  It’s a great company focusing on helping companies better listen to their customers.   Lots of hiring going on, so ping me if you’re interested in talking!  Reminds me lots of DCLK in its heyday – great people focused on helping customers and winning in the market.

FWIW, At DoubleClick, we brought in Satmetrix to be our “CEM” (customer experience management) tool.  Satmetrix left lots to be desired, Medallia has a way better “mouse trap.”

Super happy with my decision, will keep the posts coming..